At ROY. We believe that digital evolution is an essential lever for offering our customers greater quality and transparency.
At ROY Services, innovation is guided by a clear objective
simplify customer relations and improve the daily experience.
We develop and integrate innovative solutions that allow our clients to better understand the services provided, to track ongoing actions and to collaborate efficiently with our teams.
Our tangibles actions
Measurable and Visual Inspections
Professional quality monitoring
- Standardized inspections
- Traceability of findings
- Structured corrective action tracking
- Works offline with delayed synchronization
Work Route Monitoring solution
Transparency, rigor and efficiency
- Work Tracking and Monitoring
- Improved monitoring
- A complete, room-by-room view
- Reduced operational discrepancies
Operations Directors Portal (DOP)
- Consolidated view of contracts and changes requested by the client
- Monitoring of quality indicators
- Reduced administrative time
- Fast quote generator with pre-filled template for one-off jobs and approval tracking
Robotic washer and vacuum cleaner
A more consistent and measurable cleaning quality
- Enables cleaning during peak periods without additional staff
- Transparency through data
- UA modern and innovative view of the building
- Cost reduction
Customer portal and ticketing
- Access to inspections
- Structured complaint and request handling
- Clear prioritization of issues
- A complete history of interventions
- Improved responsiveness from our teams
- Ticket history and statuses visible to the client and internal users
Connected devices (IoT)
Demand-based SMART cleaning
- IoT sensors to track foot traffic, fill levels, etc.
- Access to robot data (areas covered, number of cycles, alerts)
- Automatic alerts if anomalies are detected (e.g., full bin, empty dispenser)
Our approach to digital transformation
Digital evolution is at the heart of our continuous improvement approach. It allows us to offer our clients more rigorous, transparent services that are better aligned with the current realities of property management.
By integrating digital tools for tracking, inspection, communication and data analysis, we strengthen the consistency of quality, speed of response and traceability of our operations.
These initiatives are not isolated projects: they are part of a structured vision to better support our field teams, simplify management for our customers and sustainably improve the customer experience.
Our vision for the future
Our digital evolution process is constantly improving. In addition to the solutions already deployed, we are actively exploring new approaches, including the responsible use of artificial intelligence, to better value data, support decision-making and anticipate operational challenges.
These future directions are part of a long-term vision: to integrate useful, proven technologies focused on creating value for our customers, while maintaining high standards of quality, transparency and operational rigor.